Refund Policy

I. Introduction

At LyricalMind, your satisfaction is our top priority. We are committed to providing exceptional Spotify promotion services tailored to meet your needs. Nevertheless, we understand that there may be instances where our services do not meet your expectations, hence the need for a comprehensive refund policy.

II. Scope

This refund policy applies to all services purchased through our website, lmplaylists.com.

III. General Conditions

All customers are expected to thoroughly read and understand this refund policy before purchasing our services. By purchasing our services, customers agree to be bound by the conditions set out in this refund policy.

IV. Refund Eligibility Criteria

To be eligible for a refund, customers must meet the following conditions:

1. The customer must request a refund within one week of the purchase date.
2. The customer must provide a valid order confirmation number when submitting a refund request.
3. The promised follower reach for the specific campaign must not have been met. This promised reach is the total number of followers across all playlists involved in the campaign.
4. Exceptions to these conditions will be evaluated on a case-by-case basis. Decisions for such exceptions are at the sole discretion of LyricalMind.

V. Exclusions

The following conditions are excluded from our refund policy:

1. Refunds are not issued based on dissatisfaction with the results, streams, or follower counts outside the promised follower reach. These factors are often subject to variables beyond LyricalMind’s control.
2. For cases of non-delivery of services, customers are required to report such instances to our support team promptly for investigation and possible resolution.

VI. Refund Process

Upon receipt of a refund request, LyricalMind undertakes the following steps:

1. Our team reviews and verifies the refund request.
2. If the refund request is validated, LyricalMind will process the refund within one week of approval.
3. Refunds are issued via the original payment method.
4. The customer will receive an email notification indicating the refund’s status.

VII. Non-appealability

Decisions on refunds made by LyricalMind are considered final. Customers are not permitted to appeal these decisions. We urge all customers to fully understand our refund policy before making a purchase.

VIII. Contact Us

We welcome your inquiries or requests for clarification on our refund policy. Feel free to reach out to our customer service team for any questions or if you need assistance with the refund process.